Delivery & Returns

We partner with trusted courier services such as UPS, FedEx, DHL, TNT, and others to ensure your order is delivered efficiently and securely. The specific courier selected for your delivery depends on the weight of your order and its destination, allowing us to provide the best possible service for each shipment.

All deliveries require a signature upon receipt to guarantee that your order is securely handed over to you or an authorised recipient. If you are unavailable at the time of delivery, the courier will leave a card at the delivery address with a contact number. This allows you to easily arrange a redelivery at a time that suits you or to collect your parcel from a nearby location.

We also offer flexibility for those who prefer to use a different carrier. If you have a preferred courier service or wish to arrange pickup using your own logistics provider, this can be accommodated. Simply coordinate with our team to ensure a smooth and hassle-free process tailored to your preferences.

Orders placed with RUGGED can be shipped to destinations across the globe, ensuring that customers from any country can access and benefit from our products. Our logistics network is robust and efficient, enabling us to handle international shipping with the utmost care and precision. We work with reliable courier services that are experienced in navigating the complexities of international shipping, including customs clearance, import duties, and local delivery.

Whether you are located in a major city or a remote area, RUGGED ensures that your order will reach you promptly and securely. We provide multiple shipping options, allowing customers to choose between standard and expedited delivery services based on their specific needs. Additionally, we offer tracking information for all international shipments, giving you peace of mind by allowing you to monitor your order’s progress from dispatch to delivery.

Our commitment to quality extends beyond our products to the entire purchasing experience, including shipping. By partnering with trusted carriers and implementing rigorous quality control measures, RUGGED guarantees that your order will arrive in excellent condition, no matter where you are in the world.

We strive to keep our delivery charges as affordable as possible, ensuring you receive the best value for your order. Delivery charges are calculated individually for each product, taking into account factors such as size, weight, and destination.

In the unlikely event of goods requiring to be returned we have established a returns procedure which has been designed to cause you minimum inconvenience.

This returns policy is applicable to consumers (a private person buying for their personal use), authorised resellers, corporate and business customers.

1.0 Suspected faulty Item

If you experience any technical difficulties or just need advice with any of our products please do not hestiate to contact us. Our Technical Support Team is available on +44 (0)1474 240 120 during normal UK office hours between . Or send an email at any time to [email protected] From experience, we can usually determine and advise a course of action that will alleviate the problem over the telephone or by email.

Please Note: It is advisable to have the unit with you when you call or at least the serial number or model number.

Items which are faulty must be returned within the warranty period (usually 12 months for a standard product and 90 days for OEM product)

If the item is diagnosed faulty by our technicians, we will do our best to provide a replacement within 4-5 working days providing the item is in stock at our warehouse.

2.0 Item missing or incorrect item sent

Should you receive goods that do not correspond with the description of the ordered goods then you should contact Customer Services on +44 (0)1474 240 120 within 3 days of receiving the order.

3.0 Signing for goods

All items must be checked on delivery before signing for the item. If the item looks damaged, please refuse the delivery and contact our Customer Services department on +44 (0)1474 240 120

4.0 Damaged item

In the event that you receive a damaged item, please contact Customer Services on +44 (0)1474 240 120 within 48 hours of receiving the order. A replacement will not be sent until the damaged item has been returned to RUGGED and inspected.

5.0 Unwanted Or Incompatible Goods

If you purchased the goods and are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 working days of receipt starting the day after delivery by informing RUGGED in writing (email or fax). Once the goods have been accepted by us we will give you a refund of the price paid. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, in their original undamaged packaging, complete and in a condition reflecting your statutory duty of care (please note: sending the unwanted or incompatible Goods back to RUGGED will be at your own cost)

If you are an Authorised Reseller, Corporate or Business Customer then you may cancel your purchase at any time within 7 working days of receipt starting the day after delivery by informing RUGGED in writing (email or fax) Once the goods have been accepted by us we will give you a refund of the price paid less a 20% admin and restocking charge. It is a pre-condition to our acceptance of these unwanted goods that they are returned in an unused condition, in their original undamaged packaging, complete and in a condition reflecting your statutory duty of care.

In order to return the goods to us you must firstly obtain a Return Merchandise Authorisation number (RMA) from our Customer Services on +44 (0)1474 240 120. The return will be authorised once the RMA is issued and you should then return the goods at your own cost and risk. It is your responsibility to ensure that the items reach us safely and in a satisfactory condition. We recommend that you take out insurance cover and that the goods should be sent by recorded or registered post or with a reputable courier. We cannot accept any liability for goods that are damaged in transit and would recommend that you ensure that the goods are sufficiently packaged to prevent this from happening.

6.0 When returning Items to RUGGED

All returned items must be in original packaging. RUGGED will not be liable for any damage to items that are not adequately packaged and damaged in transit to RUGGED.

Please ensure that you enclose:

• Your RMA number

• Details of why you are returning the item

• All packaging, CD’s, manuals, cables and any accessories supplied with the shipment.

Please Note, if products purchased from RUGGED are returned and found to be faulty due to accident, neglect or misuse the return will not be accepted. This does not affect your statutory rights.

Although we take great care of customer’s equipment, RUGGED can not be held liable for any loss of data stored on any product or media sent for testing or repair. It is the customers’ responsibility to ensure that data is backed up where possible before returning the product to RUGGED.

7.0 Contact RUGGED

If you have any comments, suggestions, concerns or questions regarding this Returns Policy please e-mail [email protected] or write to the address below:

8.0 RUGGED Authorised Resellers, Corporate and Business Customers