At Rugged, we pride ourselves on our wide range of products. However, that is not what we sell. We offer complete solutions and ensuring that every customer gets the right combination of equipment for their needs is the most critical part of our job. This means that we place extra emphasis on the sales advice we give and the consulting services we offer. Our experienced team will design a bespoke solution based on need, and if we do not have a suitable specification, our design and customisation service will provide one.
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Although Rugged Limited is a relatively new enterprise, the management team behind the venture has jointly amassed many years of experience within this sector of the computing market. With individual backgrounds in distribution, design, manufacturing and electronic engineering, our knowledge of the technology is second to none. This allows us to offer our customers a full consultation service adding value far above the off-the-shelf sales services offered by other computer hardware retailers.
At Rugged, we analyse our customers' requirements and make fit for purpose recommendations suitable to their budget.
Pushing for a quick sale isn't in our nature. We have a desire to build long-term relationships with all of our customers, and that has to be based on service rather sales. From initial interest to after-sales care, we pride ourselves on offering excellent customer service, through the purchasing decision, during installation and via ongoing support for the lifecycle of the product.
Whatever market sector or industry you're part of, our support team can draw upon experience to help you find the right solution.
These days all of our digital devices are interconnected, purchasing decisions regarding computing equipment have become more complex. Buying a new laptop, Industrial PC or a Rugged Server is no longer a choice made in isolation, account needs to be taken of the customer's existing computing infrastructure and future operating requirements.
For us finding the right solution every time is far more important than generating sales.