Maintenance & Repair

At Rugged Limited, we take immense pride in the quality and durability of our products. While we’d love to say that none of our equipment will ever require repair, we understand that issues can occasionally arise. What matters most is that when something does go wrong, you can obtain assistance swiftly and effortlessly. Our dedicated team is here to ensure any disruptions are minimised, restoring your equipment to optimal performance as soon as possible.

If one of your products isn’t functioning correctly, the best course of action is to return it to us for assessment. Our skilled technical team will thoroughly investigate the issue and work diligently to resolve it in the shortest possible timeframe. We aim to minimise any inconvenience and restore your equipment promptly.

If one of your products isn’t functioning correctly, the best course of action is to return it to us for assessment. Our skilled technical team will thoroughly investigate the issue and work diligently to resolve it in the shortest possible timeframe. We aim to minimise any inconvenience and restore your equipment promptly.

To streamline the repair process, please follow these steps:

1. Download the Return Material Authorisation (RMA) Form

   • Visit our website to download the RMA form.
   • You’ll need to provide:
     • The product serial number
     • A detailed description of the problem
     • The date of purchase and invoice number
     • Your contact details

2. Complete and Submit the RMA Form

   • Fill out the form with the required information.
   • Email the completed form to our customer service team.
   • We will issue an RMA number by return email—please retain this number for future reference.

3. Prepare the Product for Return

   • Carefully pack the product, using the original packaging if possible to prevent damage during transit.
   • Include any accessories or components that came with the product.
   • Clearly label the package with the RMA number provided.

4. Ship the Product to Us

   • Send the product to the address specified in the RMA instructions.
   • We recommend using a tracked and insured delivery service to ensure safe arrival.

Once we receive your product, the following steps will occur:

1. Technical Assessment

   • Our technical department will evaluate the product to diagnose the issue.
   • We’ll perform thorough testing to identify any underlying problems.

2. Warranty Verification

   • We will verify whether the product is still under warranty.
   • If Under Warranty:
     • We will proceed with the repair at no cost to you.
     • Parts and labour will be covered under the warranty terms.
   • If Out of Warranty:
     • We will inform you in advance of any repair costs.
     • A detailed quote will be provided for your approval.
     • No work will be undertaken without your consent.

3. Repair and Testing

   • Our technicians will carry out the necessary repairs using genuine parts.
   • The product will undergo rigorous testing to ensure it meets our quality standards.

4. Quality Assurance

   • Before returning the product, we perform final checks to ensure optimal performance.
   • We may update software or firmware if applicable.

5. Return Shipment

   • Once repairs are completed, we will ship the product back to you.
   • You will receive tracking information to monitor the delivery.
   • We aim to return your equipment as swiftly as possible to minimise downtime.

Throughout the entire process, our customer support team is available to:

• Provide Updates: Keep you informed about the status of your repair.
• Answer Queries: Address any questions or concerns you may have.
• Offer Assistance: Guide you through any post-repair support you might need.

We are committed to delivering exceptional service and ensuring your satisfaction.

At Rugged Limited, your satisfaction is our top priority. We strive to provide reliable products and exceptional service, ensuring that any issues are resolved efficiently. Experience our dedication to quality—contact us today for any repair needs.

By choosing Rugged Limited, you’re investing in quality, reliability, and unparalleled customer support. We’re here to ensure that your equipment performs at its best, and we’re just a call or email away whenever you need assistance.